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RingCentral Contact Center - MAX Agent

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Handling incoming calls in MAX Agent

Learn how to handle incoming calls in MAX Agent

  • Familiarize yourself with basic call functions such as hold and mute
  • Find out how to record and mask calls
  • Manage customer interactions in a single interface

    MAX is a contact-handling web application that enables you to interact with contacts using phone calls, voicemail, email, chat, and work items.

    picture of a GSS Pulse Test group in Glip

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    Launching MAX Agent video thumbnail

    Launching MAX Agent

    Updating ACD States in MAX Agent video thumbnail

    Updating ACD States in MAX Agent

    Handling Incoming Calls in MAX Agen video thumbnail

    Handling Incoming Calls in MAX Agent

    Transferring Calls in MAX Agent video thumbnail

    Transferring Calls in MAX Agent

    Using Dispositions and Tags in MAX Agent video thumbnail

    Using Dispositions and Tags in MAX Agent

    Adding a Commitment in MAX Agent video thumbnail

    Adding Commitments in MAX Agent