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RingCentral Contact Center Reporting

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Generating custom reports

Create custom reports in RingCentral Contact Center

  • Learn about the different parts of a Custom Report
  • Find out how to create report templates
  • See the report fields a report will contain
  • Get in-depth information to make the right call center decisions

    Our flexible reports give you the ability to quickly and easily assess how your business is handling its customer experience calls as well as monitor the ongoing performance of your agents.

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    Introduction to Reporting
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    Introduction to Custom Reports
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    Watch

    Generating Custom Reports video thumbnail

    Generating Custom Reports

    ACD Dashboards video thumbnail

    ACD Dashboards

    Generating Data Downloads video thumbnail

    Generating Data Downloads

    Generating Prebuilt Reports video thumbnail

    Generating Prebuilt Reports