Sales:800.830.3676

RingCentral Contact Center - Salesforce Agent

Featured:
Handling incoming calls in Salesforce Agent

Learn how to handle incoming calls in the Salesforce Agent for RingCentral Contact Center.

  • Includes basic call controls such as hold and mute
  • Find out how to record and mask calls
  • Manage customer interactions in a single interface

    Salesforce Agent is a contact-handling web application that enables you to interact with contacts using phone calls, voicemail, email, chat, and work items all directly in Salesforce allowing you to do this from the application you use.

    picture of a GSS Pulse Test group in Glip

    Watch

    Launching Salesforce Agent video thumbnail

    Launching Salesforce Agent

    Updating ACD States in Salesforce Agent video thumbnail

    Updating ACD States in Salesforce Agent

    Handling Incoming Calls in Salesforce Agent video thumbnail

    Handling incoming calls in Salesforce Agent

    Transferring Calls in Salesforce Agent video thumbnail

    Transferring Calls in Salesforce Agent

    Adding Commitments in Salesforce Agent video thumbnail

    Adding Commitments in Salesforce Agent