Handling incoming calls in Salesforce Agent
Learn how to handle incoming calls in the Salesforce Agent for RingCentral Contact Center.
Includes basic call controls such as hold and mute
Find out how to record and mask calls
Manage customer interactions in a single interface
Salesforce Agent is a contact-handling web application that enables you to interact with contacts using phone calls, voicemail, email, chat, and work items all directly in Salesforce allowing you to do this from the application you use.