RingCentral Office - Admin Basics

RingGroups vs Call Queues

Choose the option that's right for you

  • Find out about the advantages of RingGroups and Call Queues
  • Make the right decision when designing call flows
  • Get started today

    Our Admin Basics webinar and Admin Guide offer great tips for Admin Portal management, including how to move, add, change, and delete elements within your phone system.

    document icon

    Admin Basics webinar
    (47 mins.)

    document icon

    Admin guide

    screenshot of Glip interface


    RingGroups vs. Call Queues video thumbnail

    RingGroups vs. Call Queues

    Adding RingGroups video thumbnail

    Building RingGroups

    Accessing Phone Details video thumbnail

    Accessing Phone Details for Administrators

    Deleting User Extensions video thumbnail

    Disabling and Deleting User Extensions

    Adding Users video thumbnail

    Adding Users

    Updating User Greetings video thumbnail

    Updating User Greetings

    Configuring Presence video thumbnail

    Configuring Presence Settings

    Getting Started video thumbnail

    Getting Started

    Configuring a Multi-Level IVR video thumbnail

    Configuring a Multi-Level IVR

    Creating and Editing IVR Menus video thumbnail

    Creating and Editing IVR Menus

    Configuring a Single-Level IVR video thumbnail

    Configuring a Single-Level IVR

    Adding Cost Centers video thumbnail

    Adding Cost Centers

    Adding Users video thumbnail

    Adding Users

    Moving Phone Devices video thumbnail

    Moving Phone Devices

    Moving Phone Numbers video thumbnail

    Moving Phone Numbers