Sales:800.830.3676

RingCentral University Training Catalog

Featured:
End User Basics

Get started with RingCentral with this free course

  • Learn how to activate your account
  • Download and install RingCentral Applications
  • Customize your extenstion settings

RingCentral Office

Free Courses

  • Quick Start: Admin Basics
    Cost: Free Use the Phone System features in the Admin Portal to set up your company and learn how to move, add, change, and delete elements within your phone system. Learn More
  • Quick Start: End User Basics
    Cost: Free Get started using RingCentral quickly. In this course, you'll learn how to activate your account, download and install RingCentral apps, and customize your extension. Learn More
  • Quick Start: Faxing
    Cost: Free Compose, customize, and send fax messages from your RingCentral online account and applications, as well as receive fax messages and send faxes via email or a scanned document. Learn More
  • Quick Start: Desk Phones
    Cost: Free Learn the most commonly used desk phone models used with RingCentral, how to navigate the physical desk phone butttons, and make/receive, transfer, conference, and park calls. Learn More
  • Associate Admin Certification
    Duration: 5 hours | Cost: Free Earn an associate certification that demonstrates your expertise to leadership and peers. Certify your RingCentral skills for call flow and user management, analytics, and basic troubleshooting. Learn More

Premium Courses

  • photo of a woman wearing a headset and working in front a desktop
    Admin Basics
    Duration: 1 hour | Cost: $400 | Instructor-led Get an overview of the RingCentral Office administrative tools and how to optimize your phone system for your business communications requirements. Learn More
  • photo of a man and a woman outdoors looking at an iPad
    End User Basics
    Duration: 1 hour | Cost: $400 | Instructor-led Learn how to activate the RingCentral extension, customize settings, and perform basic operations like call forwarding, enabling and checking voicemail, and more. Learn More
  • photo of a woman having a video call in a kitchen
    End User Basics for Remote Workers
    Duration: 1 hour | Cost: $400 | Instructor-led Whether you work from home, are a road warrior, or find yourself working away from home more than the office, get the most out of your RingCentral products. Learn More
  • photo of a laptop screen showing two pie charts
    End User Basics (Add-on) for Executive Assistants
    Duration: 1 hour | Cost: $400 | Instructor-led Learn how to set up your company and learn how to move, add, change, and delete elements within your phone system. Learn More
  • two men looking at an iPad
    End User Basics (Add-on) for Train the Trainer
    Duration: 1 hour | Cost: $400 | Instructor-led Work with a Training Specialist to navigate the curriculum, answer training questions, and highlight and reinforce training best practices. Learn More
  • photo of five people having a meeting
    Introduction to Reporting & Analytics
    Duration: 2 hours | Cost: $800 | Instructor-led This course is designed to teach admins, analysts, and ops managers a basic understanding of how to utilize reports and the analytics portal. Learn More
  • photo of a woman working in an office
    Analytics: Using Live Reports
    Duration: 2 hours | Cost: $800 | Instructor-led Learn how to build dashboards and monitor and analyze real-time call flow, call volume, and usage metrics in RingCentral Analytics Portal. Learn More
  • photo of a man working in front of a desktop
    Analytics: Using QoS Reports
    Duration: 2 hours | Cost: $800 | Instructor-led Mitigate basic call quality issues using our QoS report, including proactive monitoring, basic troubleshooting, and root cause analysis. Learn More
  • photo of a man working in front of a desktop
    Troubleshooting for Help Desk
    Duration: 2 hours | Cost: $800 | Instructor-led Learn basic troubleshooting for common issues, including call routing, user settings, configuring IP desk phones, and admin best practices. Learn More
  • photo of a woman working in an office
    Troubleshooting RingCentral Video Conferencing for Help Desk Agents
    Duration: 1 hour | Cost: $400 | Instructor-led Ease the stress of solving call routing, quality, video conferencing, and phone setup issues to quickly diagnose, resolve, and prevent problems. Learn More
RingCentral App

Free Courses

  • Quick Start: App for Mobile & Desktop
    Cost: Free Download, install, and log in to the app to make and receive phone calls, instantly message individuals and teams, and manage online meetings from your mobile device. Learn More
  • One Place to Message, Call & Meet
    Duration: 1 hour | Cost: Free Gain hands-on experience of the app layout, communication features, and basic operations to message, meet, and call using your business phone number from any device. Learn More
  • Message & Collaboration Basics
    Duration: 1 hour | Cost: Free Learn how to get started using team messaging and collaboration features. Also how to optimize to get the most out of your RingCentral app. This course provides an overview of the tools available in RingCentral app and all the features and functions you need to use - it's recommended for everyone. Learn More
RingCentral Meetings

Free Courses

  • Quick Start: Meetings
    Cost: Free Learn how to use the video and screen share capabilities of the RingCentral Meetings application, as well as schedule, host, and join online meetings, and manage participants. Learn More
  • Quick Start: Rooms
    Cost: Free Schedule, host, and join online meetings within the connected RingCentral Rooms environment, plus manage in-meeting features such as participant management, chat, and recording a meeting. Learn More
  • Quick Start: Webinars
    Cost: Free This course is designed to provide an overview of general video conferencing practices and how to improve the experience whether you are an on-site participant or a remote participant. Learn More
  • Video Conferencing Basics
    Cost: Free This course is designed to provide an overview of general video conferencing practices and how to improve the experience whether you're on-site or remote participant. Learn More

Premium Courses

  • photo of a man using his laptop
    RingCentral Rooms: Hosting Meetings
    Duration: 1 hour | Cost: $400 | Instructor-led Get an overview of how to schedule and host a meeting and the tools available to make meetings successful for everyone involved. Learn More
RingCentral Contact Center

Free Courses

  • Quick Start: Studio
    Cost: Free Learn how to use the Contact Center Visual Editor to streamline your call routing. You will be able to create and update contact routing options for improved call handling and success. Learn More
  • Quick Start: Supervisor
    Cost: Free Learn how to use features within the Contact Center User Hub to increase agent performance and improve service levels, as well as monitor and coach agents, manage skill assignments, and more. Learn More
  • Quick Start: Reporting
    Cost: Free Generate pre-built and custom reports to measure employee performance. You will be able to review a variety of analytics to make informed decisions for your contact center. Learn More
  • Quick Start: Administrator
    Cost: Free Learn to use features within the RingCentral Contact Center User Hub to create employees and teams, manage call routing, set up hours of operation, creation stations, and manage call recording options. Learn More
  • Associate Admin Certification
    Duration: 7 hours | Cost: Free Certify your RingCentral Contact Center skills for ACD/Routing; configuring user administration, security settings, and recording policies; monitoring agent interactions; and agent messaging. Learn More

Premium Courses

  • photo of a woman working in an office
    Admin Basics
    Duration: 2 hours | Cost: $800 | Instructor-led Learn the essential RingCentral Contact Center concepts and get an understanding of ACD/routing and user administration fundamentals. Learn More
  • photo of a man working in an office
    Agent Basics
    Duration: 1 hour | Cost: $400 | Instructor-led This contact center agent training course provides an overview of getting started handling inbound and outbound contacts through the agent console. Learn More
  • photo of a woman working in an office
    Studio Basics
    Duration: 1 hour | Cost: $400 | Instructor-led Learn how to create, edit, and maintain scripts for routing to enable customers to interact with your agents in your contact center channels. Learn More
  • woman giving feedback to an employee
    Introduction to Reporting
    Duration: 1 hour | Cost: $400 | Instructor-led This course gives administrators and contact center managers a basic understanding of how to utilize reports and dashboards to monitor and optimize day to day activities. Learn More
  • photo of five people having a meeting
    Introduction to Custom Reports
    Duration: 2 hours | Cost: $800 | Instructor-led This course is designed to provide valuable insight into how to design four commonly used reports and how they can be used to improve your call center performance. Learn More
  • woman giving feedback to an employee
    Custom Reporting Workshop
    Duration: 2 hours | Cost: $1600 | Instructor-led In this workshop, you will partner with a RingCentral reporting expert to create two custom reports using the custom reporting tool. Learn More