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RingCentral University Training Catalog

Featured:
End User Basics

Get started with RingCentral with this free course

  • Learn how to activate your account
  • Download and install RingCentral Applications
  • Customize your extension settings
  • RingCentral Office

    Free Courses

    • Quick Start: Admin Basics

      Cost: Free Use the Phone System features in the Admin Portal to set up your company and learn how to move, add, change, and delete elements within your phone system. Learn More
    • Quick Start: End User Basics

      Cost: Free Get started using RingCentral quickly. In this course, you'll learn how to activate your account, download and install RingCentral apps, and customize your extension. Learn More
    • Quick Start: Faxing

      Cost: Free Compose, customize, and send fax messages from your RingCentral online account and applications, as well as receive and send faxes via email or a scanned document. Learn More
    • Quick Start: Desk Phones

      Cost: Free Learn the most commonly used desk phone models used with RingCentral, how to navigate the physical desk phone buttons, and make/receive, transfer, conference, and park calls. Learn More
    • Associate Admin Certification

      Duration: 5 hours | Cost: Free Earn an associate certification that demonstrates your expertise to leadership and peers. Certify your RingCentral skills for call flow and user management, analytics, and basic troubleshooting. Learn More

    Premium Courses

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      Admin Basics

      Duration: 2 hours | Cost: $800 | Instructor-led Get an overview of the RingCentral Office administrative tools and how to optimize your phone system for your business communications requirements. Learn More
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      End User Basics

      Duration: 1 hour | Cost: $400 | Instructor-led Learn how to activate the RingCentral extension, customize settings, and perform basic operations like call forwarding, enabling and checking voicemail, and more. Learn More
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      End User Basics for Remote Workers

      Duration: 1 hour | Cost: $400 | Instructor-led Whether you work from home, are a road warrior, or find yourself working away from home more than the office, get the most out of your RingCentral products. Learn More
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      End User Basics (Add-on) for Executive Assistants

      Duration: 1 hour | Cost: $400 | Instructor-led Learn how to set up your company and learn how to move, add, change, and delete elements within your phone system. Learn More
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      End User Basics (Add-on) for Train the Trainer

      Duration: 1 hour | Cost: $400 | Instructor-led Work with a Training Specialist to navigate the curriculum, answer training questions, and highlight and reinforce training best practices. Learn More
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      Introduction to Reporting & Analytics

      Duration: 2 hours | Cost: $800 | Instructor-led This course is designed to teach admins, analysts, and ops managers a basic understanding of how to utilize the analytics portal and reports. Learn More
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      Analytics: Using Live Reports

      Duration: 2 hours | Cost: $800 | Instructor-led Learn how to build dashboards, monitor and analyze real-time call flow, call volume, and usage metrics in RingCentral Analytics Portal. Learn More
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      Analytics: Using QoS Reports

      Duration: 2 hours | Cost: $800 | Instructor-led Mitigate basic call quality issues using our QoS report, including proactive monitoring, basic troubleshooting, and root cause analysis. Learn More
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      Troubleshooting for Help Desk

      Duration: 2 hours | Cost: $800 | Instructor-led Learn basic troubleshooting for common issues, including call routing, user settings, configuring IP desk phones, and admin best practices. Learn More
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      Troubleshooting RingCentral Video Conferencing for Help Desk Agents

      Duration: 1 hour | Cost: $400 | Instructor-led Ease the stress of solving call routing, quality, video conferencing, and phone setup issues to quickly diagnose, resolve, and prevent problems. Learn More

    RingCentral App

    Free Courses

    • Quick Start: App for Mobile and Desktop

      Cost: Free Download, install, and log in to the app to make and receive phone calls, instantly message individuals and teams, and manage online meetings from your mobile device. Learn More
    • One Place to Message, Call, and Meet

      Duration: 1 hour | Cost: Free Gain hands-on experience of the app layout, communication features, and basic operations to message, meet, and call using your business phone number from any device. Learn More
    • Message and Collaboration Basics

      Duration: 1 hour | Cost: Free This course provides an overview of the tools available in RingCentral app and all the features and functions you need to use - it's recommended for everyone. Learn More

    RingCentral Meetings

    Free Courses

    • Quick Start: Meetings

      Cost: Free Learn how to use the video and screen share capabilities of the RingCentral Meetings application, as well as schedule, host, join online meetings, and manage participants. Learn More
    • Quick Start: Rooms

      Cost: Free Schedule, host, and join online meetings within the connected RingCentral Rooms environment, plus manage in-meeting features such as participant management, chat, and recording a meeting. Learn More
    • Quick Start: Webinars

      Cost: Free This course is designed to provide an overview of general video conferencing practices and how to improve the experience whether you are an on-site participant or a remote participant. Learn More
    • Video Conferencing Basics

      Duration: 1 hour | Cost: Free This course is designed to provide an overview of general video conferencing practices and how to improve the experience whether you are an on-site participant or a remote participant. Learn More

    Premium Courses

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      RingCentral Rooms: Hosting Meetings

      Duration: 1 hour | Cost: $400 | Instructor-led Learn how to schedule and host a meeting, plus discover the tools available to make meetings successful for everyone involved. Learn More

    RingCentral Contact Center

    Free Courses

    • Quick Start: Studio

      Cost: Free Learn how to use the Contact Center Visual Editor to streamline your call routing. You will be able to create and update contact routing options for improved call handling and success. Learn More
    • Quick Start: Supervisor

      Cost: Free Learn how to use features within the Contact Center User Hub to increase agent performance and improve service levels, as well as monitor and coach agents, manage skill assignments, and more. Learn More
    • Quick Start: Reporting

      Cost: Free Generate pre-built and custom reports to measure employee performance. You will be able to review a variety of analytics to make informed decisions for your contact center. Learn More
    • Quick Start: Administrator

      Cost: Free Learn to use features within the RingCentral Contact Center User Hub to create employees and teams, manage call routing, set up hours of operation, create stations, and manage call recording options. Learn More
    • Associate Admin Certification

      Duration: 7 hours | Cost: Free Certify your RingCentral Contact Center skills for ACD/Routing; configuring user administration, security settings, and recording policies; monitoring agent interactions; and agent messaging. Learn More

    Premium Courses

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      Admin Basics

      Duration: 2 hours | Cost: $800 | Instructor-led Learn the essential RingCentral Contact Center concepts and get an understanding of ACD/routing and user administration fundamentals. Learn More
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      Agent Basics

      Duration: 1 hour | Cost: $400 | Instructor-led This contact center agent training course provides an overview of getting started handling inbound and outbound contacts through the agent console. Learn More
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      Studio Basics

      Duration: 1 hour | Cost: $400 | Instructor-led Learn how to create, edit, and maintain scripts for routing to enable customers to interact with your agents in your contact center channels. Learn More
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      Introduction to Reporting

      Duration: 1 hour | Cost: $400 | Instructor-led This course gives administrators and contact center managers a basic understanding of how to utilize reports and dashboards to monitor and optimize day to day activities. Learn More
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      Introduction to Custom Reports

      Duration: 2 hours | Cost: $800 | Instructor-led This course is designed to provide valuable insight into how to design four commonly used reports and how they can be used to improve your call center performance. Learn More
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      Custom Reporting Workshop

      Duration: 2 hours | Cost: $1600 | Instructor-led In this workshop, you will partner with a RingCentral reporting expert to create two custom reports using the custom reporting tool. Learn More